*Posting to close Monday, April 28 at 11:59pm (CST)*

*Position is hybrid. Candidate must be able to come to the Middleton, WI office a minimum of 4 days per week. (For the first year of employment)*

As a Customer Experience Advocate at Esker, you’ll be the go-to expert for our customers post-implementation. You’ll build lasting relationships with a portfolio of 20+ accounts, gaining deep insight into how they use Esker solutions and identifying opportunities to drive greater efficiency and value. Focused on one core Esker platform, you’ll serve as both a trusted advisor and product champion, helping customers get the most out of their experience.

Key Tasks/Duties:

• Manage and deepen relationships with 20+ assigned accounts; use experience and judgement to take care of customers and strengthen relationships.
• Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.
• Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.
• Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.
• Measure customer utilization of installed solutions using established procedures.
• Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.
• Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.
• Recommend and support implementation of processes that improve team efficiency and customer satisfaction.
• Perform configuration changes and build reports.

Requirements:

• Bachelor's degree or equivalent experience in lieu of degree
• 2+ years in customer service, customer training, or account management

Essential Experience:

• Demonstrates strong technical aptitude and is comfortable with tasks such as basic system configurations and setup setup
• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Excellent written and verbal communication, with a knack for delivering complex information in an understandable way
• Creative and resourceful problem solver who takes initiative
• Ability to manage multiple customer accounts simultaneously
• Proficient in Microsoft Office tools (Outlook, excel, word etc)
• Familiarity with Salesforce or other ERP/CRM platforms is a bonus

Salary Range:  $62,100 - $77,600+  Incentive

Employee Benefits

• Sudent loan repayment assistance
• Flexible work schedule, summer hours, and work from home options
• Profit sharing options
• Paid time off for community outreach and volunteer opportunities
• Yearly stipend for employee wellness, hobbies, or educational activities 
• Dog-friendly work environment
• Competitive salary and benefits package

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 1,000 employees and 1,700 customers worldwide. Companies such as Arizona Cardinals Football Club, Whirlpool, Sony, Trek, Heineken, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

Come as You Are
Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

How Esker helps you be the best version of yourself:

• Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
• Locations across 14 countries give Esker & our employees a unique perspective.
• You can make a meaningful impact on an Esker's 30+ million global users.
• Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
• Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
• Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.