Collections Management

WHY AUTOMATE COLLECTIONS WITH ESKER?

When it comes to collecting customer cash, efficiency can make all the difference. That’s where Esker comes in. By automating what can be automated in the AR process via our AI-driven solution, your team is free to focus on the activities that really matter to the business — customer relationship building and optimizing cashflow.

Reduce DSOEnhance your strategy with predictions & risk analysis to truly impact DSO.
Boost VisibilityGet real-time insight into valuable AR metrics & collections performances.
Free Up StaffEmpower AR team members to focus on strategic customers or high-level reporting.
Improve CollaborationMake it easier for team members & customers to collaborate with digital tools.

“Esker’s interface provides executive reports and performance metrics right at my fingertips. It really helped take our day-to-day performance to the next level.”
Andrea Linke | Credit Manager | Kuriyama of America, Inc.
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COLLECT SMARTER, FASTER, BETTER

AUTOMATION + ARTIFICIAL INTELLIGENCE

Thanks to automated collections, all your AR-related documents can be automatically generated and sent according to your rules and/or your customer preferences. Meanwhile, tasks requiring action are automatically assigned to the right person at the right time.

What’s more, your collections strategy is also supported by AI-driven payment behavior analysis, which suggests prioritization and provides better visibility into payment predictions and deeper insights that aid in risk assessment and strategy adjustments.

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SHED LIGHT ONTO METRICS THAT MATTER

Thanks to intuitive dashboards and KPIs, Esker’s solution gives users get the internal and external visibility needed to improve overall AR performance, manage team production, and better know their customers.

Performance monitoring
- DSO, BPDSO, CEI, disputes, past-due
- Collections forecast by 30-60 days
- Collections team achievement based on possible goals
- Response time to customer inquiries
Customer insights
- Root-cause analysis (give stakeholders visibility on potential issues)
- Payer's performance
- Credit risk management

Esker's collection management software showing the forecast dashboard

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FEATURES TO FUEL YOUR DIGITAL TRANSFORMATION

Esker Collections Management helps companies embrace digital transformation without replacing their core collections processes. This is accomplished with the help of innovative and intuitive features such as:

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INVOICE & CUSTOMER MANAGEMENT
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All customer and post-sales information is centralized and instantly accessible from anyone involved in collections — even those outside the department.
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DISPUTE MANAGEMENT
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Facilitate invoice-related issue resolution such as disputes or deductions with the ability to create and assign tasks to ease collaboration and speed-up issue resolution.
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PERFORMANCE MONITORING
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There’s no efficiency without visibility! KPIs are available at the touch of a button so you can analyze collections performance and adjust as needed.
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CUSTOMER PORTAL
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With 24/7 access to their invoices, account statements, messages and payment options, Esker’s portal gives customers the autonomy they expect while saving collector’s time.
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CREDIT RISK MANAGEMENT
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Ensure risky customers stay under control through payment behavior analysis, which allows you to priority call them or adjust the collection strategy.
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GLOBAL SUPPORT
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With a multi-language interface, multi-currency and unlimited user access on a global scale, Esker supports your company’s needs no matter where you’re located.