03/04/25In a 2024 Gartner study, two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights...
01/09/24Artificial Intelligence (AI), the simulation of human intelligence by machines, has been around for longer than some might think: The actual beginnings of this field lie in the 1950s, at Dartmouth College in New Hampshire. Over the decades, the...