Technical Support Specialist

We are seeking a highly motivated, dependable professional to join our growing Solution Support Department in Madison, WI. Our ideal candidate must possess strong technical skills and be able to prioritize their tasks and projects to ensure that customer satisfaction is high and issues are resolved in an efficient manner.

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 650 employees and 6,000 customers worldwide. Companies such as Sony, Trek, Heineken, John Deere and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.


  • Work closely within a team to track and prioritize various technical issues and projects using Agile methodology
  • Communicate with customers to resolve technical issues for both cloud and on premise business solutions, via phone or email
  • Collaborate with our technical architects and development teams to further enhance the product for customers based on business need
  • Track open issues within Salesforce and update customers on resolution  progress
  • Produce documented solutions to provide customers with a blueprint for resolving similar issues in the future
  • Share documentation/expertise internally with team and externally across departments, both local and international
  • Investigate and communicate root cause analysis when needed
  • Adapt to navigating a variety of customized software solutions for different customers and their environments

Desired Skills

  • BS in Information Technology, Computer Science, or a related field is desired
  • Previous experience providing technical support for software solutions
  • Comprehension of JavaScript and object-oriented programming for script analysis
  • Familiarity with version control, BitBucket
  • Familiarity of the following: SOAP, DNS, and TCP/IP
  • Able to work with a team of several people cooperatively with agile framework
  • SAP and/or Oracle knowledge (BC-CON, BC-XOM, and BAPI connections)
  • Experienced with Windows-based operating systems; Linux experience  considered a plus
  • Excellent communication skills (both oral and written)
  • Ability to speak Spanish considered a plus

Employee Benefits

You’ll fit in well with Esker if you’re looking for a company that offers a wide range of benefits to support the health and happiness of employees and their family members — including the furry ones. On top of a competitive salary and traditional benefits like 401k matching and a generous PTO policy, we provide perks such as flexible summer hours, student loan repayment assistance, a pet-friendly work environment, volunteer time off, charitable donation matching, and a yearly stipend for employee wellness, hobbies or educational activities.

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.


Job Location:
Madison, WI